Shipping Policy
Free Shipping
We offer free shipping on all orders worldwide.
Order Processing
Orders are typically processed and dispatched within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. In many cases, orders placed on weekdays are dispatched the same day.
Estimated Delivery Times
Once dispatched, estimated transit times are as follows:
- Hong Kong: 1–2 business days
- USA, Canada & Europe: 7–10 business days
- Most Asian countries: 5–9 business days
- All other countries: 10–15 business days
These are estimates only and may vary due to customs clearance, carrier delays, or other circumstances beyond our control.
Expedited Shipping
Customers who require faster delivery may select an upgraded shipping option at checkout.
Order Tracking
A tracking number will be provided via email once your order has been dispatched. You may use this number to monitor your shipment's progress with the carrier.
Carrier Selection
Gransky Jewellery reserves the right to select the most appropriate carrier for each shipment. For high-value orders, more secure courier services may be used at our discretion.
Signature on Delivery
Orders valued at USD $250 or above may require a signature upon delivery at our discretion, particularly for high-value or international shipments. When a signature is required, we will notify the customer by email when shipping confirmation and tracking information are provided.
If a delivery attempt is unsuccessful because no one is available to sign, the customer is responsible for following the carrier's instructions to arrange redelivery or collection, where available. Additional delivery or handling charges may apply where permitted by law and disclosed by the carrier.
Customers should monitor tracking updates and contact the carrier promptly if delivery cannot be completed. If a parcel is delayed, returned to us, lost, or disputed as not received, we will review the available tracking and delivery evidence and work with the customer and carrier to determine the appropriate resolution. Nothing in this policy limits any rights or remedies available to customers under applicable law.
Order Cancellations
Cancellation requests must be submitted within 12 hours of order placement by emailing matt@granskyjewellery.com with your order number. A cancellation request is not considered accepted until we confirm it in writing.
Once an order has been fulfilled and dispatched, it can no longer be cancelled. Customers who no longer wish to keep a dispatched order must receive the item and follow our Return & Refund Policy. Please note that return shipping costs to Hong Kong are the customer's responsibility.
Changes to Orders
Any requests to modify an order — including delivery address changes — must be made before the order is dispatched. We cannot guarantee changes can be accommodated once fulfilment has begun.
Failed Delivery, Refused Shipments & Uncollected Parcels
Customers are responsible for providing a complete and accurate delivery address and for making reasonable arrangements to receive their order. If a parcel is refused, remains uncollected, or is returned to us due to an incorrect address or unsuccessful delivery attempts, we will contact the customer to discuss available options. Additional shipping charges may apply for reshipment. Any refund arrangements will be assessed based on the circumstances and applicable law.
Shipment Insurance and Delivery Disputes
Shipments are insured in accordance with the applicable carrier or insurance terms while in transit. If a parcel is lost, damaged, or disputed as not received, we will review the available tracking and delivery evidence and assist with a carrier investigation where appropriate. The resolution of each claim will depend on the circumstances, applicable insurance terms, and applicable law. Nothing in this policy limits any rights or remedies available to customers under applicable law.
Shipping Delays
Gransky Jewellery is not liable for delays caused by customs clearance, carrier disruptions, weather events, or other circumstances beyond our control. We will notify customers promptly if we become aware of any significant delays affecting their order.
Hold for Pickup
Packages may be held at the carrier's facility for up to 5 business days upon request. The person collecting must be 21 years of age or older and present valid government-issued photo identification.
Fraud Prevention
Some orders may be subject to additional verification before dispatch, particularly where the delivery address differs from the billing address. We appreciate your understanding as these checks help protect all of our customers.
Damage Claims
Any claims for damaged goods, missing contents, or evidence of tampering must be reported within 3 calendar days of carrier-confirmed delivery with clear photographs of the item, inner packaging, outer packaging, and shipping label. Claims submitted after this window may not be accepted.
For all shipping enquiries: matt@granskyjewellery.com | +852-68839628
